Resources for Main Streets

Klamath Falls Downtown Association is committed to economic vitality in our Downtown district. An important component of economic vitality is resiliency, and we’ve put together this guide to help your business withstand economic times that are less than optimal. If you are looking for information and can not find it here, please fill out this form or contact us at 541-539-6212.
PRIMARY RESOURCES
$$$ - Indicates a resource that may be able to provide financial assistance for your business

Reopening The Economy
IMPACT SURVEYS
  • None at this time
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​BUSINESS MARKETING/RESILIENCE RESOURCES
RESOURCE COLLECTORS ​
FINANCIAL ASSISTANCE/LEGAL/REGULATORY CONSIDERATIONS

Tips for Adapting Your Business

  • TOP PRIORITY: Small-Medium businesses should intensify their social media presence. For many of your customers, your digital footprint (web site, Google My Business, social media) will be the way they connect to you for the time being. Make sure your customers know you're open and what to expect when they want to do business with you (here's a great example). Update the "landing spot" of all your digital sources to make the info easy to find (for example, set up an instant reply on your Facebook page)
  • If you run into a local regulatory issue in trying to adapt your business (for example, reopening a previously unused drive through that requires a City permit), local governments are likely to work with you to avoid some red tape. If not, contact your local Downtown Association or Chamber of Commerce and ask them to advocate for you. 
  • Encourage community members to buy gift certificates at local restaurants and retail shops to be used later in the year
  • Restaurants should consider connecting to food delivery services or more take-out options
  • Yoga studios and similar shops - consider videoconference sessions
  • Retail businesses - now is the time to enhance your store's online shopping experience (or create one)
  • Offer Facetime, Skype, or chat channel services for selling virtually face-to-face, answering questions, and providing the same customer service interaction you would provide in your store
  • When people work remotely, they are more susceptible to online shopping, checking in with social media more often, etc. Your business should identify ways to take advantage of this.
  • Develop a cleaning protocol with a local cleaning service. Get some neighbor businesses on board and develop a pledge - “Downtown Cares About Your Health”. Tell everyone about it with on-site signage and through digital channels!
  • Consider and implement ways your business can create a healthier environment for staff and customers. Communicate your business's commitment to public health. One example: for restaurants with service cases, create a rope barrier 3-5 feet away from the case to distance your products from human contact.
  • Update your customers on new experiences or products you'll offer when conditions improve.
  • Could your business set up a customer membership for "subscribe & save" delivery or pick-up of your products? Consider accepting a "shopping list" online, and fulfilling the order through delivery.
  • Continuously promote the value and reliability of locally sourced products and local supply chains
  • Stay connected with customers using live streaming, videos, or live chats. Proudly show off the ways you are adapting your business so that you can continue to serve them! Consider a regular cadence of communication - for example, "today's news from the bagel shop".
  • Talk to your insurance agent about business interruption insurance
  • Does your business host live music or other events like trivia night, etc.? Live stream them!

Find Us:

205 Riverside Drive, Suite F
Klamath Falls, Oregon 97601

Business Hours

MON-FRI: 9am - 5pm

Telephone

(541) 539-6212

Email

info@downtownklamathfalls.org